Our Customers Ask

Preorders

How do preorders work?

Our inaugural collection is available to pre-order ahead of its official release. Simply place your order as usual and payment will be taken at checkout. Your pieces will then be reserved for you and dispatched once they arrive with us.

When will my preorder be shipped?

The estimated dispatch window will be shown on each product page before you order. We’ll keep you updated if there are any changes to the expected timing.

If your order contains multiple pre-order pieces, they may be shipped together once your full order is ready.

Can I preorder more than 1 item?

Absolutely. You can add multiple pieces, colours and sizes to the same order, subject to availability.

Can preorder items sell out?

Yes. Quantities within our first collection are limited and some styles or sizes may become unavailable during the pre-order period.

Can I change or cancel my preorder?

If you need to make a change, please contact us as soon as possible after placing your order. We’ll always do our best to help, although changes may not be possible once your order has entered processing.

What happens when I order an in stock and preorder item together?

Where an order contains both available and pre-order pieces, the order may be held until all items are ready to ship. If you would prefer your available pieces sooner, we recommend placing separate orders.

Returns

What is your returns policy?

We offer easy returns within 30 days of receiving your order. Items must be unworn, unused and in their original condition, with all original tags attached.

How do I make a return?

How do I make a return?

Simply get in touch via our Contact page within 30 days of receiving your order and we’ll provide the details you need to return your item.

When will I recieve my refund?

Once your return has been received and checked, your refund will be processed back to your original payment method.

What if my item is faulty or incorrect?

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can make it right. Your rights under Australian Consumer Law always apply.

Shipping & Delivery

Where do you ship?

We currently ship throughout Australia.

How much is shipping?

Shipping rates and available delivery options are displayed at checkout before payment.

Do you offer express shipping?

Where available, you can select Express Shipping at checkout. Please note that delivery timeframes begin once your order has been dispatched, not from the date a pre-order is placed.

Can I track my order?

Once your order has been dispatched, we’ll email you a tracking link so you can follow its journey.

Will I receive an order confirmation?

Yes. You’ll receive an order confirmation by email once your order has been placed successfully, followed by shipping confirmation and tracking details once it has been dispatched.

Sizing

How do I choose the right size?

You’ll find a size guide on each product page with measurements to help you select the best fit.

If you’re between sizes or need some extra guidance, please contact us before ordering and we’ll be happy to help.

What if something doesn't fit?

We understand that finding the right fit online isn’t always easy. Eligible items can be returned or exchanged in accordance with our Returns Policy.

Please refer to our Returns Policy for full conditions and timeframes.

Product & Care

Will sold out pieces be restocked?

Some styles may return, while others may be produced in limited quantities only. Sign up to our mailing list or follow ALL•PORT Resort for restock and new-release updates.

How should I care for my pieces?

Care instructions vary between fabrics and garments. Please follow the care label inside your garment and the information provided on the individual product page to help keep your pieces looking their best.

Where are ALL•PORT pieces designed?

ALL•PORT Resort pieces are designed with love in Australia by Sydney Northern Beaches artist Lara Allport.